Troubleshooting
Fix common issues with conversions, uploads, and output quality.
Why is my converted image blurry?
If your converted image looks blurry or lower quality than expected, here are the most common causes and fixes. 1. Quality setting too low The most common cause. When converting to JPG, WebP, or AVIF, the quality slider controls the compression level. Lower values mean smaller files but more...
Conversion failed — What to do
If your conversion fails, here are the most common causes and how to fix them. Common error categories Invalid file The uploaded file is corrupted, truncated, or not actually an image. This can happen if: - The file was partially downloaded - The file extension doesn’t match the actual...
File too large to upload
KoalaPic has a 50 MB file size limit for uploads. Here’s what to do if your file exceeds this limit. Quick fixes 1. Compress first If your file is a large TIFF, BMP, or PNG, it may be much larger than necessary: - TIFF: Often uncompressed, can be 10-50x larger than a JPG of the same...
My HEIC photos won't convert
HEIC is Apple’s default photo format on iPhones and iPads. If you’re having trouble converting HEIC files, here are the common issues. 1. File is actually HEIF, not HEIC HEIC and HEIF are closely related but slightly different containers. KoalaPic supports both, but some files may...